Gridded is built around authentic travel experiences, respectful interaction and responsible exploration. These Community Guidelines explain the standards that apply when you use the Services, how concerns can be reported and the actions We may take when the rules are breached. Use the contents to jump to any section.
1 About These Guidelines
These Community Guidelines explain the standards that apply when you create, upload, share, send or interact with Content through the Services. They are intended to help keep Gridded safe, trustworthy and welcoming.
The examples in these Guidelines are not exhaustive. We may take action against Content or conduct that creates a material risk of harm, undermines the integrity of the Services or breaches Our Terms of Service, even where it is not described word for word below.
1.1 Purpose of These Guidelines
These Guidelines are designed to help Users understand what is and is not permitted on Gridded, how concerns can be reported and what may happen when the rules are breached.
We encourage Users to share genuine travel experiences, communicate respectfully, protect the privacy and safety of others and consider the effect of their Content on destinations, communities, wildlife and the environment.
1.2 Who and What These Guidelines Apply To
These Guidelines apply to every User and to all activity carried out through the Services, including profiles, usernames, posts, Stories, photographs, videos, captions, comments, messages, location tags, itineraries, links and other User Content.
They apply to public and private activity. Content shared in a private message or with a limited audience may still be reviewed where it is reported, where a safety or legal concern arises, or where review is otherwise permitted under Our Terms of Service and Privacy Policy.
1.3 Gridded Is an 18+ Service
You must be at least 18 years old to create an Account or use the Services.
If We become aware or reasonably believe that an Account is being used by someone under 18, We may restrict or terminate the Account and remove associated Content. Users can report suspected underage Accounts as explained in Section 8.2.
1.4 Relationship With Our Terms of Service
These Guidelines form part of and should be read with Our Terms of Service and Privacy Policy. Capitalised terms have the meanings given in the Terms of Service unless these Guidelines explain otherwise.
Where these Guidelines and the Terms of Service address the same issue, they should be read together. The Terms of Service govern if there is an inconsistency, unless applicable law requires otherwise.
2 Respect and Safety
Gridded brings together people with different backgrounds, cultures, perspectives and travel experiences. Users must treat others with respect and must not use the Services to threaten, abuse, discriminate against or deliberately harm another person.
2.1 Respectful Interactions
Healthy discussion and different opinions are welcome, but interactions must remain respectful.
Do not insult, shame, intimidate, sexually harass, deliberately humiliate or repeatedly target another person. Disagreement does not justify abuse.
2.2 Hate Speech and Discrimination
Do not post or send Content that attacks, dehumanises, excludes, threatens or promotes hatred or discrimination against a person or group because of a protected or personal characteristic.
This includes characteristics such as race, ethnicity, nationality, religion, disability, age, sex, sexual orientation, gender identity or other characteristics protected by applicable law.
Hateful slurs, symbols or ideologies may also be prohibited where they are used to praise, support, intimidate or target others.
2.3 Harassment, Threats and Unwanted Contact
Do not use Gridded to:
- • threaten, stalk, bully or intimidate another person
- • encourage others to target or harass someone
- • send repeated unwanted messages or contact after being asked to stop
- • blackmail, coerce or pressure another person; or
- • celebrate, encourage or make credible threats of harm.
Users may block Accounts and report Content or messages through the tools made available in the Services.
2.4 Violence, Self-Harm and Dangerous Conduct
Do not share Content that threatens, encourages, praises or meaningfully facilitates violence, serious injury, suicide, self-harm or dangerous conduct.
This includes graphic or disturbing depictions of serious injury or death, instructions or methods for serious self-harm, dangerous challenges and Content intended to pressure another person into harming themselves or others.
Supportive, non-graphic discussion focused on seeking help, recovery or prevention may be permitted, provided it does not include instructions, encouragement or glorification.
Where We believe Content indicates a credible and immediate risk to life or safety, We may take urgent action and may contact emergency services or another appropriate authority where permitted or required by law.
3 Sexual Content and Exploitation
Although Gridded is an 18+ service, it is not intended to host nudity, sexually explicit Content, sexual exploitation or unwanted sexual material.
3.1 Nudity and Sexually Explicit Content
Do not upload, post or send Content containing nudity, pornography, explicit sexual activity or Content primarily intended for sexual gratification.
This applies to travel Content from nude beaches, nudist resorts or similar locations. Any nudity must be fully obscured or removed before the Content is shared through Gridded.
3.2 Unwanted Sexual Content and Intimate Images
Do not send another person unsolicited nude or sexual images, including through messages. Do not share, threaten to share or request intimate Content through coercion, deception or pressure.
Non-consensual intimate images, sexual deepfakes, voyeuristic Content and Content shared in breach of another person's reasonable expectation of privacy are prohibited.
3.3 Exploitation and Content Involving Minors
Gridded has zero tolerance for child sexual exploitation or abuse.
Do not create, possess, upload, share, request, promote or facilitate sexual Content involving, depicting or appearing to depict anyone under 18. Grooming, sexual solicitation of minors and attempts to move a minor to another platform for sexual purposes are also prohibited.
We may immediately remove such Content, restrict or terminate Accounts, preserve relevant information and report the matter to the appropriate authorities where required or permitted by law.
4 Illegal Activity, Scams and Platform Abuse
The Services must not be used to commit, promote, encourage, assist or meaningfully facilitate unlawful activity or to undermine the security and integrity of Gridded.
4.1 Illegal Content and Criminal Activity
You must comply with applicable law when using the Services. Do not use Gridded to arrange, promote or facilitate criminal activity, trafficking, exploitation, illegal goods or services, unlawful weapons activity, malicious digital activity or any other unlawful conduct.
Content may be removed or restricted where We reasonably consider it necessary to comply with law, reduce a risk of harm or protect the Services and Our Users.
4.2 Terrorism, Violent Extremism and Criminal Organisations
Do not praise, support, recruit for, represent or provide material assistance to terrorist, violent extremist or organised criminal groups.
Content that encourages terrorist or extremist violence, provides operational assistance or seeks to recruit or radicalise others is prohibited and may be reported to the appropriate authorities.
4.3 Fraud, Scams and Malicious Links
Do not use Gridded for fraud, scams, phishing, identity theft, financial exploitation or deceptive booking and payment activity.
Prohibited conduct includes fake travel opportunities, misleading booking links, impersonating a travel provider, requesting payment under false pretences and attempting to obtain passwords, payment details or identification documents through deception.
4.4 Spam, Automation and Interference
Do not:
- • send repetitive, unsolicited or excessive Content or messages
- • create fake Accounts or artificially inflate likes, follows, saves or other engagement
- • use bots, scripts, scraping or automated tools without Our prior written permission
- • introduce malware or malicious links; or
- • attempt to bypass, disrupt, overload or gain unauthorised access to the Services or related systems.
5 Authenticity, Intellectual Property and AI
Gridded is built around genuine travel experiences. Users must be honest about who they are, share Content they are entitled to use and avoid misleading others about destinations, experiences or commercial relationships.
5.1 Original Content and Intellectual Property
Share only Content that you created or are otherwise legally entitled to use. Do not copy, repost or upload another person's photographs, videos, music, artwork or other protected material without permission or another lawful basis.
5.2 Authentic Accounts and Impersonation
Do not impersonate another person, creator, business, travel provider or organisation, or create an Account intended to mislead Users about your identity, authority or affiliation.
Parody or fan Accounts must not be presented in a way that is likely to confuse Users about who operates the Account.
5.3 Reliable Travel Information and Manipulated Content
Do not knowingly or recklessly share false or misleading information that could cause harm or materially mislead Users about destinations, safety, visas, entry requirements, prices, availability, accommodation, activities or travel services.
Creative editing is permitted, but Content must not materially alter or fabricate the appearance of a destination, building, landscape, wildlife, attraction or travel experience in a way that creates false expectations.
Genuine mistakes can happen. Where information is uncertain or may have changed, make that clear rather than presenting it as confirmed fact.
5.4 AI-Generated and AI-Assisted Content
Content that is wholly generated by artificial intelligence is not permitted as User Content on Gridded.
AI-assisted editing may be used where the underlying travel experience is genuine, the result is not misleading and the use of AI is disclosed where it materially affects how the Content may be understood.
Do not use AI Features or other automated tools to deceive Users, fabricate an experience, impersonate someone, manipulate recommendations or interfere with the Services.
5.5 Commercial and Promotional Content
Commercial Content must be honest, lawful and appropriately disclosed. Do not hide a paid, gifted, sponsored or affiliate relationship where disclosure is required.
Do not use Gridded for misleading promotions, pyramid schemes, unsolicited mass marketing or unauthorised sale of goods or services.
6 Privacy and Location Safety
Travel Content can reveal personal information, current whereabouts and future plans. Respect the privacy and safety of others and consider what your Content reveals before sharing it.
6.1 Personal and Private Information
Do not disclose, threaten to disclose or encourage others to find another person's private information without permission. This includes home addresses, private contact details, passwords, financial information, identification documents, private travel plans and precise live locations.
This conduct is sometimes called doxxing and is prohibited even where some of the information can be found elsewhere.
6.2 Content Featuring Other People
Before posting Content that prominently features another person, consider whether you have their permission and whether sharing it could put them at risk or breach their privacy.
Do not share intimate, humiliating, secretly recorded or otherwise private Content of another person without a lawful basis and appropriate permission.
6.3 Location Tags and Live Whereabouts
You may choose to add a specific location to a Story, post or other Content. A location tag may reveal your current or recent whereabouts, accommodation or travel plans to the audience who can view it.
Do not share another person's precise current location without permission or use location information to stalk, intimidate or endanger someone.
Profile locations are intended to remain broad, such as a town, city, region or country. Do not use profile fields to publish an exact home address.
6.4 Private Messages
Messages are intended for the participants in the conversation, but recipients may save, screenshot or share them. Do not send highly sensitive information through messages.
Do not publish another person's private messages to shame, threaten or exploit them. This does not prevent a User from providing relevant messages to Gridded, a legal adviser, a regulator, law enforcement or another appropriate organisation when reporting a concern or protecting their rights or safety.
7 Responsible Travel
Content shared through Gridded can influence how others travel. Users should respect local communities, cultures, laws, wildlife, natural environments and historically or culturally significant places.
7.1 Local Laws, Restricted Areas and Dangerous Locations
Do not encourage trespassing, unlawful entry, evasion of safety restrictions or access to closed, private or protected locations.
Do not present an illegal or dangerous route, activity or location as safe or permitted. Content showing risky travel should not encourage Users to disregard official warnings, local laws or their own abilities and circumstances.
7.2 Wildlife, the Environment and Cultural Heritage
Do not promote or depict deliberate harm to wildlife, environmental damage, vandalism, removal of protected objects or disrespectful treatment of culturally significant places.
Users should follow local rules concerning drones, photography, protected land, wildlife interaction, fires, waste and access restrictions.
7.3 Safety and Responsible Travel Advice
Do not knowingly share false or reckless safety advice. Make clear where information reflects personal experience rather than professional or official guidance.
Users should verify important safety, legal, health, visa, route and access information through official or reliable sources before travelling.
8 Reporting and Emergencies
Users can help protect the community by reporting Content, Accounts or messages that may breach these Guidelines, Our Terms of Service or applicable law.
8.1 Reporting Content, Accounts or Messages
Use the reporting tools made available within the Services or the contact details provided in Section 10.2. Include enough information to identify the Content or Account and explain the concern.
Submitting a report does not guarantee that Content will be removed. We will assess the report in context and may request further information where reasonably necessary.
8.2 Reporting an Underage User
If you believe an Account is being used by someone under 18, report it through the relevant in-app tool or contact Gridded. Do not publicly identify, confront or harass the person.
8.3 Immediate Danger and Emergencies
Gridded is not an emergency service. If someone is in immediate danger or a crime is taking place, contact the local emergency services or another appropriate authority first.
You may also report the relevant Content or Account to Gridded so that We can consider appropriate platform action.
8.4 False or Abusive Reports
Do not knowingly submit false, misleading, repetitive or retaliatory reports, or use the reporting process to harass another User or manipulate moderation decisions.
9 Moderation, Enforcement and Appeals
Gridded may use automated systems and human review to identify, assess and respond to Content or conduct that may breach these Guidelines, Our Terms of Service or applicable law.
9.1 How We Review Content and Conduct
When reviewing a concern, We may consider the Content, context, severity, likely harm, intent, audience, relevant Account history and whether the conduct was deliberate, repeated or coordinated.
Automated systems may assist with detection or prioritisation but may not always be accurate. Where appropriate, a decision may be reviewed by a member of the Gridded team.
9.2 Actions We May Take
Depending on the circumstances, We may:
- • add a warning, context or age or visibility restriction
- • reduce distribution or disable a feature
- • remove or restrict Content
- • issue a warning or require corrective action
- • temporarily restrict, suspend or terminate an Account
- • preserve relevant information; or
- • report conduct or Content to an appropriate authority where required or permitted by law.
We may take urgent or precautionary action while a serious safety or legal concern is being investigated.
9.3 Serious or Repeated Violations
Serious violations may result in immediate Content removal, Account suspension or termination without a prior warning. Repeated lower-level violations may also result in stronger enforcement.
Attempts to evade enforcement, including by creating another Account, may lead to additional Accounts being restricted or terminated.
9.4 Appeals and Complaints
Where an appeal or complaint process is available, you may ask Us to review an eligible Content or Account decision using the method identified in the notice or through the contact details in Section 10.2.
An appeal should explain why you believe the decision was incorrect and provide any relevant context. We may uphold, reverse or modify the original action.
Nothing in these Guidelines limits any statutory complaint or appeal rights available under applicable law.
10 Changes and Contact
These Guidelines may be updated as the Services, community risks, laws and regulatory requirements change.
10.1 Updates to These Guidelines
When We update these Guidelines, We will revise the Last Updated date shown at the beginning. Where a change materially affects Users, We may provide notice through the Services, by email or by another appropriate method.
10.2 Contacting Gridded
For general enquiries, contact hello@griddedapp.com.
For account help, security, privacy, complaints, reports and copyright notices, contact support@griddedapp.com.
You can also report Content or users directly within the Gridded app, and contact Gridded through the Contact Support option in the app for questions, complaints, moderation concerns or appeals.
Copyright complaints should be submitted to support@griddedapp.com, using the procedure in Appendix B of Our Terms of Service.
Privacy requests should be submitted to support@griddedapp.com as explained in the Privacy Policy.